You can receive it at the address of your choice: home, work, etc. or at the OYSHO store or Drop off Point of your choice.
Delivery periods depend on the kind of shipping selected. For store delivery it takes between 3 and 5 working days. Standard home deliveries, the period is between 2 and 4 working days. For Express Shipping it takes between 24 and 72 hrs (working days). During the sales period, delivery times may increase.
Yes. Go to the “orders placed” section in your account and you’ll be able to see the status of your order in real time. If you placed your order as a guest, we recommend you check the status of your order via the notifications we send to your email address
1) At any OYSHO store in Switzerland: In this case, ensure to show the articles you want to return together with the e-ticket that was attached to the Shipping Confirmation, which is also saved under your account on our website, and on the OYSHO app. You can present the e-ticket either by showing it in digital form on your mobile phone, or by bringing to the store.
2) Home Collection: To proceed with this action, it is necessary to access to your account and request a return. Once you have completed this process, our carriers will contact you by email within 24-48 hours to agree a collection date.
3) Return by Drop off: To proceed with return, go to “My account” and select the items you want to return and their quantity. After this step, you need to pack the items either in their original packaging or any other packaging suitable for that purpose (it’s not necessary to print the return receipt nor mark the items to be returned on said paper).
Then, you will receive the courier label by email that you will need to stick onto the outside of the closed package.
Finally, you must take the package to the nearest Drop Off point in Switzerland whose location you can look up using the corresponding link. Please remember that Items must be in perfect conditions with its inner labels. You will be refunded by the same payment method used, and the refund period will depend on your bank.
After approving the refund (the articles must be in perfect condition and be labelled) you will receive a confirmation email telling you that the amount will be paid into your account in a few days. Remember that the refund to a credit card always depends on the bank.