FAQ

Where can I receive my order?

You can receive it at the address of your choice: home, work, etc.

How long will my order take to arrive?

Delivery periods depend on the kind of shipping selected.For standard deliveries, the period is between 3 and 5 working days. For express shipping, it takes between 48 and 72 hrs (working days). During the sales period, delivery times may increase.

Can I track the status of my order?

Yes. Go to the ORDERS PLACED section in your account and you’ll be able to see the status of your order in real time. If you placed your order as a guest, we recommend you check the status of your order via the notifications we send to your email address

How do I return an item?

You may request to return at a drop off from the ‘Returns at a Drop Off’ section, under MY ACCOUNT. You have access to a wide network of drop points which you can consult here, and 1 month from the date of purchase to return an item.

When will I receive my refund?

After approving the refund (the articles must be in perfect condition and be labelled) you will receive a confirmation email telling you that the amount will be paid into your account in a few days. Remember that the refund to a credit card always depends on the bank.