FAQ

1. Where can I receive my order?

You can receive it at the address of your choice: home, work, etc. or at the OYSHO store or Drop off Point of your choice.

2. How long will my order take to arrive?

Delivery periods depend on the type of delivery selected: In-store delivery takes between 4 and 6 business days and standard delivery takes between 3 and 6 business days. During the Sale Period, delivery times may increase.

3. Can I track the status of my order?

Yes. Go to the “orders placed” section in your account and you’ll be able to see the status of your order in real time. If you placed your order as a guest, we recommend you check the status of your order via the notifications we send to your email address

4. How do I return an item?

The easiest way to return an item is by bringing it to one of our OYSHO stores (provided that it is in the same country where the purchase was made). Items must be in perfect condition and accompanied by their corresponding receipt. Bear in mind that you must show the electronic receipt in order to handle any request. You can show it on the screen of your mobile device or print it.*

*You can find your electronic receipt in the communications associated with your order or in the customer portal by clicking on the order you wish to return and selecting the option “in-store return”.

However, there you can do a return through:

Drop Off* : To do this, go to the “My account” section and select the items you want to return and their quantity.

After this step, you need to pack the items either in their original packaging or any other packaging suitable for that purpose (it’s not necessary to print the return receipt nor mark the items to be returned on that sheet).

Then, you will receive the courier label by email that you will need to stick onto the outside of the closed package.

Finally, you must take the package to the nearest Drop Off point, whose location you can find using the corresponding link. Remember, you have up to one (1) month from the date of shipment of your order to make any returns. In addition, the refund will be processed with the same payment method used for purchasing. The refund period depends on your banking entity. *Option not currently available for orders to Ceuta and Melilla.

5. When will I receive my refund?

After approving the refund (the articles must be in perfect condition and be labelled) you will receive a confirmation email telling you that the amount will be paid into your account in a few days. Remember that the refund to a credit card always depends on the bank.