FAQ

I have just made a purchase. How can I track my order?

You can track your order by going to your account on OYSHO.COM. There you will be able to view your order status until it is delivered.

1. Where can I receive my order?

You can receive it at the address of your choice: home, work, etc.

2. How long will my order take to arrive?

Delivery periods depend on the kind of shipping selected.For standard home deliveries, the period is between 1 and 3 working days. For Express Shipping it takes between 24 and 48 hrs (working days). During the sales period, delivery times may increase.

3. Can I track the status of my order?

Yes. Go to the ORDERS PLACED section in your account and you’ll be able to see the status of your order in real time. If you placed your order as a guest, we recommend you check the status of your order via the notifications we send to your email address.

4. How do I return an item?

You can return an item by dropping it off at your local Post Office, which should not entail any additional cost to you. In order to do this, you should request a return by means of the "drop off return" option in the "My Account" section of this website. We will email to you a pre-paid return label that must be attached to your parcel before you drop your parcel off at your local Post Office. You must send the item in the same packaging that you received it, and follow the directions on the “Returns” section of this website. If you have bought any items as a guest, you can request the pre-paid postage label by following the link to the returns process that was contained in both the Order Confirmation and Shipping Confirmation emails.

5. When will I receive my refund?

After approving the refund (the articles must be in perfect condition and be labelled) you will receive a confirmation email telling you that the amount will be paid into your account in a few days.
Remember that the refund to a credit card always depends on the bank.