1. I would like to make an online purchase. What payment options are available?

At OYSHO.COM we have several different payment methods available adapted your needs: KCP, via bank transfer and IN Card.

2. I have just made a purchase. How can I track my order?

You can track your order by going to the MY ORDERS PLACED section in your account and you’ll be able to see the status of your order in real time. If you have placed your order as a guest, we recommend you check the status of your order via the notifications we send to your email address.

3. I have just made a purchase on OYSHO.COM and I have requested to pick up the order in the store. However, I’m going to be travelling, and I won’t be able to pick up my order. Can I authorise another person to pick up my order?

Of course. Remember, the person who picks up the package must bring identification and the order number of the online purchase. Keep in mind that you have 15 calendar days to pick up your order from the store.

4. I have received my order, but I ordered the wrong the size. Can I exchange it?

In this case, you must process a return request and place a new order with the correct size. We remind you that you have (1) month to return your item(s).

5. I tried on my new pyjamas, but they don’t seem to suit me very well. How can I return them?

We offer two ways to return an item: 1) Return in store: You can go to the OYSHO store nearest to where you live and request a refund. 2) Home collection return: In order to return an item from home, you need to log in to your online account, go to the RETURNS section and request a return. If you placed your order as a guest, it’s important that you link your purchase to a new account or an existing one, using the same email address you used to make the order.

After these steps, our carrier will send you an email within 24-48 hours so you can schedule a date for collection. We remind you that the items should be in perfect condition, with their inside labels still on. Once we have received your returned item(s) at our warehouse, we will proceed to process a refund via the same payment method used at the time of purchase. Just a reminder, the time that it takes to see the refunded amount in your account will depend on your bank.