Delivery information
*During Sales Period and Special offers, delivery times may increase.
Return information
Returns from home FREE
You can request a home collection via the section home return in MY ACCOUNT. You have 1 month from when you are sent the email confirming shipment.
Returns from store FREE
You can do returns in any store in the same country of purchase. You have 1 month from the date of shipment.
Drop Points Returns FREE
You may request to return at a drop off from the ‘Returns at a Drop Off’ section, under MY ACCOUNT. You have access to a wide network of drop points which you can consult here, and 1 month from the date of purchase to return an item.
More information regarding our return and exchange policy.
Can we help you? Here we'll answer any questions you may have about our online sales service. Chat: Monday to Friday, from 09:00 to 21:00 Telephone: Monday to Friday, from 09:00 to 18:00 Our customer service is available in English and Russian.