Delivery information*During Sales Period and Special offers, delivery times may increase.
Returns from homeFREE
You can request a home collection via the section home return in MY ACCOUNT. You have 1 month from when you are sent the email confirming shipment.
Returns from storeFREE
You can do returns in any store in the same country of purchase. You have 1 month from the date of shipment.
Drop Points ReturnsFREE
You may request to return at a drop off from the ‘Returns at a Drop Off’ section, under MY ACCOUNT. You have access to a wide network of drop points which you can consult here, and 1 month from the date of purchase to return an item.
Can we help you?Here we'll answer any questions you may have about our online sales service.Chat: Monday to Friday, from 09:00 to 21:00Telephone: Monday to Friday, from 09:00 to 18:00Our customer service is available in English and Russian.