Customer Service | Oysho

Customer service

Can we help you?

MY ACCOUNT

MY ACCOUNT

How do I create an account and what information is registered there?
How can I modify my personal details?
How do I recover my forgotten password?

ORDERS

ORDERS

In which markets can I shop online?
Which languages are available for browsing?
Which steps should I follow to place an order on Oysho.com?

PAYMENT

PAYMENT

Which payment methods can I use to make my purchase?
Is it secure to shop on the OYSHO.COM website?
Why would my credit card be declined?

SHIPMENTS

SHIPMENTS

Where can I receive my order?
How long will it take for my order to arrive?
How much does delivery cost?

EXCHANGES & RETURNS

EXCHANGES & RETURNS

Can I return any item that I bought on OYSHO.COM?
What is the deadline for exchanges and returns?
Can I exchange my items?

PRODUCTS

PRODUCTS

How do I find a specific article?
Are items marked "sold out" replaced?
Will I receive the same product that I see in the photo?

STORES AND COMPANY

STORES AND COMPANY

What is the Store Mode?
What happens if some items in my basket aren’t available in the selected store?
How do I exchange or return items from a store mode order?