Delivery information
*During Sales Period and Special offers, delivery times may increase.
Return information You have 30 days from when you are sent the email confirming shipment
Returns from store FREE
You can do returns in any store in the same country of purchase. You have 30 days from the email confirming shipment.
Drop off returns FREE
You may request to return at a drop off from the "Return at a Drop Off" section, under MY ACCOUNT. You have access to a wide network of drop points which you can consult here. You have 30 days from the email confirming shipment.
More information regarding our return and exchange policy.
The following stores will be closed until further notice
Address Province
CC La Isla Shopping Village, 77500, CancunQuintana Roo
CC Las Americas, 77500, CancunQuintana Roo
CC Puerto Cancun, 77500, CancunQuintana Roo
CC Paseo del Carmen, 77710, Playa del CarmenQuintana Roo
CC Galerías Mérida, 97110, MéridaYucatán
CC La Isla Mérida, 97305, MéridaYucatán
Can we help you? Here we'll answer any questions you may have about our online sales service. From Monday to Friday, from 9:00 till 18:00h