1. Where can I receive my order?

You can receive it at the address of your choice: Drop Point, home, work, etc. or at the OYSHO store of your choice.

2. How long will my order take to arrive?

Delivery periods depend on the kind of shipping selected. For store deliveries the period is between 2 and 3 working days. For home deliveries and deliveries to Drop Points the period is between 2 and 4 working days.

*To Açores and Madeira the standard shipping is 4-6 working days. During the sales period, delivery times may increase.

3. Can I track the status of my order?

Yes. Go to the “orders placed” section in your account and you’ll be able to see the status of your order in real time. If you placed your order as a guest, we recommend you check the status of your order via the notifications we send to your email address.

4. How do I return an item?

There are two ways to return an item:
1) At any OYSHO store in Portugal: In this case, ensure to show the articles you want to return together with the e-ticket that was attached to the Shipping Confirmation, which is also saved under your account on our website, and on the OYSHO app. You can present the e-ticket either by showing it in digital form on your mobile phone, or by bringing to the store a print-out ot the e-ticket.
2) Home Collection: To proceed with this action, it is necessary to access to your account and request a return. If your order was placed as a guest, it is important to link to a new account the email address you used during your purchase .
Once you have completed this process, our carriers will contact you by email within 24-48 hours to agree a collection date. Please remember that the deadline for returns is 1 month from the date specified in the shipment confirmation e-mail and that Items must be in perfect conditions with its inner labels. You will be refunded by the same payment method used, and the refund period will depend on your bank.

5. When will I receive my refund?

After approving the refund (the articles must be in perfect condition and be labelled) you will receive a confirmation email telling you that the amount will be paid into your account in a few days.
Remember that the refund to a credit card always depends on the bank.