ENTORNO DE PRUEBA / TEST ENVIRONMENT
SALE UP TO 50% OFF
 
 
 
 
 

FAQ

1. Where can I receive my order?

You can receive it at the address of your choice: home, work, etc. (however, you cannot use a post office box), at a pick point or an OYSHO store.

2. How long will my order take to arrive?

Delivery times will vary depending on the region.
For store deliveries, the period is between 3 and 5 working days. For home delivery the transit time depends on delivery area. You can find this useful information during your purchase process, on the check-out point. Please note that within certain zip codes the delivery term may be exceeded due to the working shedule of transportion services of particular towns / cities, as well as additional charges may be applied.
During the sales period, delivery times may increase

3. I have just placed an order on OYSHO.COM and I requested store delivery but I am going away and won't be able to pick up my order. Can someone else pick it up for me?

Of course. Remember that whoever picks up your order must take their own accreditation and the order no. for your online purchase. You have 7 calendar days to pick up the order from the store.

4. Can I track the status of my order?

Yes. Go to the “orders placed” section in your account and you’ll be able to see the status of your order in real time. If you placed your order as a guest, we recommend you check the status of your order via the notifications we send to your email address.

5. I am placing an order and I would like it to be sent to a store. However, when creating the order the website asks me to add a billing address. Why do I need to add this information if I am going to pick it up in store?

Although you have requested an in-store collection, it is important to add your billing details because the order cannot be processed without these.

6. How do I return an item?

There are two ways to return an item:
1) At any OYSHO store in Russia.
2) Home Collection: To proceed with this action, it is necessary to access to your account and request a return. Then, please proceed to mark the item to return in the paper receipt you received on your original order.

Once you have completed this process, our carriers will contact you by email within 24-48 hours to agree a collection date. Please remember that Items must be in perfect conditions with its inner labels. You will be refunded by the same payment method used, and the refund period will depend on your bank.

7. When will I receive my refund?

After approving the refund (the articles must be in perfect condition and be labelled) you will receive a confirmation email telling you that the amount will be paid into your account in a few days.
Remember that the refund to a credit card always depends on the bank.