Delivery information*During Sales Period and Special offers, delivery times may increase.
Returns from storeFREE
You can do returns in any store in the same country of purchase. You have 30 days from the date of shipment.
Returns from homeFREE
You can request a home collection via the section home return in MY ACCOUNT. You have 30 days from the date of shipment.
Drop off returnsFREE
You may request to return at a drop point from the ‘Return at a Drop Point’ section, under MY ACCOUNT. You have access to a wide network of drop points which you can consult here, and 30 days from when you are sent the email confirming shipment.
Can we help you?Here we'll answer any questions you may have about our online sales service.From Monday to Friday, from 10:00 till 19:00 hChoosing either Ukrainian, English or Russian version of our website, you express the request to serve you, namely, to send notifications and messages, in the chosen language. If you wish to modify the language of our notifications, please go to your Oysho account.