ENTORNO DE PRUEBA / TEST ENVIRONMENT
 
 
 
 
 

FAQ

1. Where can I receive my order?

You can receive it at the address of your choice: home, work, etc.

2. How long will my order take to arrive?

Express Home Delivery: in 5-7 working days
During the sales period, delivery times may increase.

3. Can I track the status of my order?

Yes. Go to the ORDERS PLACED section in your account and you’ll be able to see the status of your order in real time. If you placed your order as a guest, we recommend you check the status of your order via the notifications we send to your email address.

4. How do I return an item?

To proceed with this action, it is necessary to go to the “My account” section and select the items you want to return and their quantity.
After this step, you need to pack the items either in their original packaging or any other packaging suitable for that purpose (it’s not necessary to print the return receipt nor mark the items to be returned on that sheet).
Our carrier will contact you within 24-48 hours to arrange a pickup date.
In addition, the refund will be processed with the same payment method used for purchasing.

5. When will I receive my refund?

After approving the refund (the articles must be in perfect condition and be labelled) you will receive a confirmation email telling you that the amount will be paid into your account in a few days.
Remember that the refund to a credit card always depends on the bank.