Question 1

How to purchase

Accepted Answer

OYSHO is available in several markets. You can check the full list of countries here.

Question 2

How can I shop online?

Accepted Answer

Haven't got our APP yet? Download it or update it now so you don't miss a thing! You can place an online order at www.oysho.com or in the app, or by visiting any of our stores. Add the desired item to your basket Log in/register or place your order as a guest Select the delivery method Choose the desired payment method and approve the transaction if necessary. If you want to include a gift receipt with your order, click here. If you have a promo code, make sure to add it in the "Got a promo code?" field located in your shopping basket.

Question 3

Can I make an online purchase from a store?

Accepted Answer

If you cannot find the item you want in your nearest physical store, you can ask our staff to place an order online, as long as there is stock on the website.

Question 4

Where is my order?

Accepted Answer

You can track your order by clicking here. If you’ve made your purchase as a guest, you can check the status here When you place an order, you'll receive an email with the expected delivery date. If the date changes, you'll be notified by email when your order is dispatched. Please also note that your order will pass through the following statuses: In preparation: your purchase has been confirmed. In this status, you have the option to cancel your order. On its way: the order has now left our warehouses. Ready for collection: (for deliveries to a store or pick-up point): your package is ready for collection at the selected store or delivery point. Delivered: your purchase has been delivered. As your order progresses, you’ll receive status updates by email/SMS. If there is an issue with the delivery, please contact us. If you’ve received an incorrect or defective item, click here.

Question 5

How can I cancel my order?

Accepted Answer

You can cancel your order as long as its status allows it. To do this, go to your Orders and select "Cancel Order".

Question 6

Can I change the adress of an order already placed?

Accepted Answer

Yes. You can change the address of your order, but not the delivery method. This change can only be made if the order has been placed as a registered user and the order status allows it. If you have placed the order as a registered user you can change the adress here. If you placed your order as a guest, please contact us.

Question 7

Guest order tracking

Accepted Answer

If you placed your order as a guest, without registering with OYSHO, you can manage both your orders and your returns using the contact details provided during your purchase. Order status and tracking You can check the status of your order and track the delivery by clicking here. Returns management You can request a new return or check the status of an existing return by clicking here. To access any of these options, enter the email address and phone number used when placing your order. You will receive a verification code by SMS, allowing you to access the management of your orders and returns.

Question 8

Repack

Accepted Answer

Make your order more sustainable! We’ll explain how: Add Repack to your order for a bag that can be reused up to 25 times for delivery of your orders. To include it, click on “reusable packaging” on the shopping basket page. It costs 4.95€ regardless of size and this amount will be refunded to you once the packaging is returned to our warehouse.

Question 9

What is a fraudulent webpage?

Accepted Answer

They are pages that imitate the official OYSHO website using a similar design in order to obtain your personal details or make you purchase something that will not arrive. This practice is known as phishing and can be more frequent during promotional periods.

Question 10

How can I recognise an official OYSHO page?

Accepted Answer

The only official OYSHO website begins with oysho.com, followed by a forward slash / and the country code of your location. For example, for Spain: oysho.com/es. You can check that the padlock icon appears next to the URL, as this indicates that the page is secure. We recommend being especially careful with ads or promotions that you see on social media or search engines, as they may redirect you to unofficial sites.

Question 11

How do I know if an email from OYSHO is authentic?

Accepted Answer

Official emails from Oysho are always sent from addresses ending in @oysho.com. If you receive an email from another domain or containing unusual content, do not click on the links or download any files.

Question 12

What should I do if I think I have made a purchase from a false page?

Accepted Answer

If you suspect that you have placed an order on a page that does not belong to OYSHO, follow these steps: Contact your bank as soon as possible Report it to the authorities Contact us so that you can send us the URL and a screenshot of the fraudulent page.

Question 13

Why is it important to report possible fraud?

Accepted Answer

When you report suspicious pages, you help to protect the entire OYSHO community and help us act faster against potential scams. You can contact us here.

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