How can I shop online?

You can place an online order at www.oysho.com or in the app, or by visiting any of our stores.

• Add the desired item to your basket
• Log in/register or place your order as a guest 
• Select the delivery method   
• Choose the desired payment method and approve the transaction if necessary. 

 If you want to include a gift receipt with your order, click here.

If you have a promo code, make sure to add it in the "Got a promo code?" field located in your shopping basket.

 Are you in a hurry? With OYSHO, you can receive your order, or part of it, in just a few hours!

All you have to do is add the items to your basket, choose your preferred store and select the express pick-up delivery method. During the checkout process, you'll be shown the items that are available for express collection and offered alternatives for those that are not available at that particular time

Can I make an online purchase from a store?

If you cannot find the item you want in your nearest physical store, you can ask our staff to place an order online, as long as there is stock on the website.

Where is my order?

You can track your order by clicking here. If you’ve made your purchase as a guest, you can check the status here.

When you place an order, you'll receive an email with the expected delivery date. If the date changes, you'll be notified by email when your order is dispatched. 

Please note that you’ll receive updates on your order status via email/SMS. 

 Please also note that your order will pass through the following statuses: 

• In preparation: your purchase has been confirmed. In this status, you have the option to cancel your order.
• On its way: the order has now left our warehouses.
• Ready for collection: (for deliveries to a store or pick-up point): your package is ready for collection at the selected store or delivery point. 
• Delivered: your purchase has been delivered.

If you’ve received an incorrect or defective item, click here.

How can I cancel my order?

You can cancel your order as long as its status allows it. To do this, go to your Orders and select "Cancel Order".

Can I change the address of an order already placed?

Yes. You can change the address of your order, but not the delivery method. This change can only be made if the order has been placed as a registered user and the order status allows it.

If you have placed the order as a registered user you can change the address here. If you placed your order as a guest, please contact us.

What is a fraudulent webpage?

They are pages that imitate the official OYSHO website using a similar design in order to obtain your personal details or make you purchase something that will not arrive. This practice is known as phishing and can be more frequent during promotional periods.

How can I recognise an official OYSHO page?

• The only official OYSHO website begins with oysho.com, followed by a forward slash / and the country code of your location. For example, for Spain: oysho.com/es.
• You can check that the padlock icon appears next to the URL, as this indicates that the page is secure.

We recommend being especially careful with ads or promotions that you see on social media or search engines, as they may redirect you to unofficial sites.

How do I know if an email from OYSHO is authentic?

Official emails from Oysho are always sent from addresses ending in @oysho.com. If you receive an email from another domain or containing unusual content, do not click on the links or download any files.

What should I do if I think I have made a purchase from a false page?

If you suspect that you have placed an order on a page that does not belong to OYSHO, follow these steps:

• Contact your bank as soon as possible
• Report it to the authorities
• Contact us so that you can send us the URL and a screenshot of the fraudulent page.

Why is it important to report possible fraud?

When you report suspicious pages, you help to protect the entire OYSHO community and help us act faster against potential scams. You can contact us here.